Self-service

We intend to meet customers on their own terms.

Our ambition is to be the best to communicate with our customers, in writing as well as in speech. Therefore, we must express ourselves clearly and communicate to be understood. We intend to enhance customer experience through consistent communication that is plain, relevant and straightforward, and which supports the position we desire as a peace-of-mind provider.

We focus on the experience and value to customers, and we trust our customers. Accordingly, we intend to expand the personal dialogue and also communicate increasingly with customers on the Internet. In 2007, we set up a Nordic e-business centre to highlight our commitment to this area. The e-business centre is intended to drive future developments within self-service solutions and other e-business initiatives.

 

“IT makes sense as a vehicle for change and when it is of use to customers. If we do not see things from our customers’ point of view, we will not make a successful sale. TrygVesta is in the process of setting up an online system for customers allowing them to communicate, buy insurance and handle claims online. This initiative will greatly enhance openness and flexibility for customers as well as for us.”

Jens Galatius
E-business Director

 

“E-business is an integral part of TrygVesta’s business. Customers choose the channel that is most convenient to them. Many of our customers will increasingly tend to use the Internet, while others find it easier to pick up the phone and call customer service. In some cases, personal contact would be desirable. We believe in giving our customers a choice to suit their preferences and the specific situation.”

Kjerstin Fyllingen
Member of the Group Executive Management
in charge of Private & Commercial Norway